Terms & Conditions
Last updated: 19. November 2025

These Terms govern your use of this website and all purchases of services, courses, and digital products from me, Anuša Kovačič.

By using this website or purchasing anything from me, you agree to these Terms.

1. Services Covered

These Terms apply to:

  • Virtual Assistant (VA) services

  • Online Business Management (OBM) services

  • Business Audit

  • Mentorship

  • VA Beginner Course

  • Digital products (Notion templates, guides, resources)

  • Any new services added to my business

2. Payments

Payments must be made in full before:

  • Work begins

  • Access to digital content is given

  • Course access is provided

Accepted payment methods:

  • Stripe

  • Bank transfer (Slovenia/EU)

Invoices will be issued where required by law.

3. Refund Policy

3.1 Services (VA, OBM, Audit, Mentorship)

Due to the customized, time-based nature of these services, refunds are not available once work has started.

3.2 VA Beginner Course (Self-Paced)

This is a digital course.
Once access is granted, no refunds are issued.

3.3 Digital Products

Instant downloads (e.g., Notion templates, PDF guides) are non-refundable.

3.4 Errors in delivery

If you did not receive what you paid for due to a technical issue, email me at [your business email] and I will fix the problem.

4. Intellectual Property

All content, templates, PDFs, systems, frameworks, videos, course materials, and digital assets remain my intellectual property.

You may:

  • Use them for your own business

  • Download them for personal use

You may NOT:

  • Resell

  • Redistribute

  • Copy into your own course

  • Share publicly

  • Upload to any marketplace

5. Client Responsibilities

By working with me, you agree to:

  • Provide accurate information

  • Communicate openly

  • Respect deadlines

  • Attend scheduled calls

  • Use materials legally

  • Not misuse access to systems or resources

6. My Responsibilities

I agree to:

  • Deliver services as described

  • Provide reasonable support

  • Communicate timelines

  • Protect your data and privacy

  • Deliver content professionally

7. Limitation of Liability

To the fullest extent permitted by law:

  • I am not responsible for your business results

  • I do not guarantee specific outcomes

  • You are responsible for business decisions you make

  • I am not liable for losses, damages, or missed opportunities

My role is educational and supportive.
Implementation is your responsibility.

8. Disclaimer

Everything I provide — including services, website content, emails, newsletters, courses, and digital products — is for educational and informational purposes only.

I do not provide:

  • Legal advice

  • Financial advice

  • Medical or health advice

  • Tax advice

You should consult a qualified professional for those services.

9. Course & Community Conduct

If applicable:

  • You agree to behave respectfully

  • You agree not to harass other members

  • You agree not to share community content outside the group

I reserve the right to remove anyone who violates these rules without refund.

10. Termination of Services

I reserve the right to end a service relationship if:

  • There is inappropriate behavior

  • There is repeated lack of communication

  • Payment is overdue

All completed work remains due and payable.

11. Governing Law

These Terms follow Slovenian and EU law.
Any disputes will be handled in Slovenia.

12. Contact

For questions about these Terms:
anusa@itsanusa.com

© 2025 Anuša Kovačič s.p., All rights reserved.

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